FREQUENTLY ASKED QUESTIONS
(FAQs)
Welcome to Landscapes Unlimited’s Frequently Asked Question (FAQ) page. Whether you’re a prospective customer, an existing customer, or just curious about our services, this section is tailored to provide you with the information you need.
Browse through our frequently asked questions to gain insights into our processes, policies, and more. If you don’t find what you’re looking for, feel free to reach out to our team for personalized assistance. We’re here to make your experience as seamless and transparent as possible.
FAQ TOPICS
GENERAL QUESTIONS
What Landscaping Services Do You Offer?
Landscapes Unlimited is a full-service design and build landscaping company. We provide all aspects pertaining to evaluating, designing and building your dream landscape. These services include:
- Plantings
- Water Management and Drainage
- Retaining Walls
- Concrete or Paver Installation
- Outdoor Structures (Pergolas, Bars, Kitchens, Fireplace, etc...)
- Fountains
- Recreational or Sports Areas (Putting Greens, Basketball Courts, etc...)
- Yard Clean-Up
- Property Maintenance
- Outdoor Lighting
- Irrigation
- Demolition of Previous Landscape
- And More!
Where Do I Begin If I Want A Quote?
All of our projects begin with an estimate. This lets us know where you are located, how to contact you and what services you are interested in. From there, our team of Project Designers or Commercial Sales Managers will reach out to schedule a Complimentary Consultation with you.
Where Are You Located?
Our main office and yard are located in Inver Grove Heights, Minnesota.
However, we have remote offices and crews that operate out of Andover and Corcoran, Minnesota, as well.
Where Cities Do You Service?
Our team designs and installs landscapes throughout the Twin Cities and suburbs from Red Wing to Zimmerman and beyond. We've also installed projects in Hamburg, Hudson, St. Cloud and more!
Do You Offer Commercial Landscaping?
Yes! Landscapes Unlimited provides residential, commercial, multi-family, government or agency, recreational courses, shopping centers and more for landscaping services!
Are You Licensed & Insured?
Yes! Landscapes Unlimited ensures we have an up-to-date license and insurance for those unexpected occurances.
Do You Have Examples of Your Work?
Of course! Feel free to browse or Video & Gallery page or follow us on social media!
Do You Have References or Testimonials From Past Clients?
We do! For the most up-to-date testimonials, please check out our business page on Google. Feel free to leave us a review, if you'd like too!
PRICING & PAYMENT
How Do I Pay My Bill?
We use a separate secure checkout site to receive payments. Please note, that you will be redirected to an 'Authorize.Net' site.
Is There A Design Fee?
A design fee may be required for projects that require an in-depth analysis of your property. This can include, but is not limited to, the following areas:
- Irrigation Installation
- In-Depth Design or Concept Development
- Flood or Drainage Concerns
- City or State Permit Restrictions
- Complex Foliage or Flora
To see if your project will include a design fee, please inquire with your Project Designer.
Can I Get A "Ballpark" Estimate?
The short answer is no, we can not provide a ballpark estimate as your property may have underlying issues we will not be able to access unless we physically visit your property.
Will You Work With My Budget?
Yes! Our dedicated team of Designers can craft a timeline or design that works with your budget. We also have financing options available.
LEARN MORE
What Goes Into The Cost Of Landscaping?
There are a variety of elements that go into the cost of your landscape project, including the materials, labor, equipment, plants selected, permits, demolition or removal, and more.
What Payment Methods Do You Accept?
We accept all major credit cards, checks and cash.
Do You Offer Financing?
Yes! We have a variety of financing options available. View our FINANCING page for more details.
DESIGN PROCESS
How Does The Design Process Work?
Our design process begins with a complimentary consultation in order to understand your vision. Our Designers then head to your property to take measurements, pictures and environmental factors into consideration before they begin to design your dream landscape.
Is There A Design Fee?
A design fee may be required for projects that require an in-depth analysis of your property. This can include, but is not limited to, the following areas:
- Irrigation Installation
- In-Depth Design or Concept Development
- Flood or Drainage Concerns
- City or State Permit Restrictions
- Complex Foliage or Flora
To see if your project will include a design fee, please inquire with your Project Designer.
What If I Don't Need A Design?
You may not need one, but most properties do require a scaled design to ensure accurate placement and satisfactory installation.
What If I Already Have A Design?
If you already have a scaled design, we would be happy to utilize it. Have your Project Designer review it to ensure it is scaled correctly and up-to-date.
Do I Need To Have A Clear Vision Or Can You Help With Ideas and Inspiration?
You can come with a specific vision in mind, a list of products or plants you want, a vision board or you can discuss what you'd like to see or do in your outdoor space and leave the rest to us! We are here to assist in anyway you'd need.
How Long Does The Design Process Usually Take?
The design process itself can take anywhere from a week to a month or longer, depending on the size and complexity of your design or vision.
INSTALLATION PROCESS
Will There Be Any Disruptions or Inconveniences During Install?
Landscapes Unlimited works hard to minimize any disruptions to your property, however, acts of God or other unforeseeable circumstances may arise.
Our Designers and Project Managers strive to address any possible disruptions prior to beginning and maintain clear communication on any updates or issues that arise.
Do I Need To Prepare My Property for Landscape Installation?
If you have sentimental or special decorations nearby the install site, you may want to consider moving them a safe distance away. Our experienced crews will move any objects that might be in the way, such as outdoor seating or planters, but we are human and encourage you to take care of special items yourself prior to install starting.
Is There a Project Manager or Point of Contact During Install?
Yes! Prior to work beginning your property's Project Manager will reach out to let you know about what to expect, when you are scheduled to start and answer any questions you may have.
How Is Clean-Up Handled After Install Is Complete?
Our team will thoroughly inspect and clean the site of all major debris and remove it from the site. Please note, that minor debris such as loose pebbles, small twigs, leaves or a dirt may remain.
How Long Does The Install Process Take?
There is no set timeframe as every project is unique. Your Project Manager will keep you updated as the job progresses to ensure an accurate timeline is provided.
LANDSCAPE MAINTENANCE
What Landscape Maintenance Services Do You Offer?
Landscapes Unlimited provides both residential, multi-family and commercial property management services including:
- Spring Lawn Clean-Up
- Property Mowing
- Fall Leaf Clean-Up
- Irrigation Maintenance
- Tree or Shrub Pruning
- Weeding
- Adding Seasonal Color
- Outdoor Lighting Tune-Ups
- And More!
Do You Offer One-Time Maintenance?
Yes! We understand life gets crazy and are available for a one-time maintenance service versus a routine maintenance package.
Do You Handle Emergency Landscape Requests or Storm Damage?
Yes! Whether that is fallen limbs, storm damage, urgent cleanup or other surprises that occur, Landscapes Unlimited is ready to respond!
Do You Offer Residential Landscape Maintenance?
Yes! Landscapes Unlimited's dedicated crew are available for residential property maintenance, as well as commercial.
How Often Should I Schedule Landscape Maintenance?
How often you should schedule reoccurring landscape maintenance is completely dependent on your property and needs. Our Designers will work with your maintenance wants and needs to design a custom plan for you and your property.
WARRANTY & GUARANTEES
Do You Have A Warranty?
Yes. Our Warranty goes into effect when the original contract is paid in full. If payment isn't received within 60 days of the invoice date, all warranties will be permanently voided.
What Is Typically Covered Under Warranty?
- Trees & shrubs, excluding spaded trees.
- Perennials.
- Block Retaining Walls
- Boulder Retaining Walls
- Paving Stone Patios, Walkways & Driveways
- Natural Stone Patios and Walkways
- Concrete, excluding "smooth" concrete
- Outdoor Structures such as fireplaces, grill surrounds, pergolas, and outdoor kitchens*
- Irrigation on Parts & Labor
- Outdoor Lighting on Parts & Labor*
- Water Features on Parts & Labor
*Extended Warranties vary by manufacturer
How Long Do Your Warranties Typically Last?
Depending on the material and topic of discussion, warranties last one year. Some warranties vary based on product manufacturer warranties.
What Voids The Warranty?
Owner or third-party care company plant neglect, animal damage, de-icing substances or acts of nature.
Failure to winterize your water feature, irrigation start-up/winterization services not done by the system installer, accidental breakage of any components of the irrigation/lighting system is not covered under warranty or rain/washout of sod are also not covered under the warranty.
Warranty's do not apply to damage incurred by settling in areas excavated and/or filled during the course of the home’s construction.
What Is Not Covered By Warranty?
The following products, materials and instances are not covered under warranty under any circumstance:
- Damage caused by anything not engineered/designed by Landscapes Unlimited
- Settling along foundation in new construction homes
- Drainage issues not caused by Landscapes Unlimited and Acts of God
- Private Utilities Installed & Marked
- Efflorescence
- Hard Surface Sealing/Sealant
- Polymeric Sand and/or Joint Material
- Sod or Seed Work
- Spaded Trees
- Incidences where damage, settling or standing water occurs as a result of initial grading/excavation
- Other materials/substances pending. Ask your Designer about other exclusions.
How To Submit A Warranty Claim?
As much as we try to ensure that our landscaping services can stand the test of time, we realize that there are instances beyond our control that need attention, service or warranty work. To submit a warranty claim, complete our Warranty Request Form.
What Do I Need To File A Warranty Claim?
You will need the following items prepared to expedite your warranty service request:
- Name of individual who initiated landscaping service request
- Photos of each area of concern, including close-ups, detailed shots or problem areas, as well as farther-away images of the areas affected
- The date of initial installation (if unsure of the exact date, include the approximate date. Example: 03/01/23)
- List of maintenance or care done to areas affected, including irrigation companies, gardeners, general care by property owner, sealants, etc...
ENVIRONMENTAL CARE & MANAGEMENT
Do You Offer Environmentally Friendly Services?
Landscapes Unlimited strives to bring artistry and sustainability to every project. Whether that is conserving water, energy-efficient options, native plants or working to reduce our carbon footprint.
What Energy Efficient Options Are Available?
Adding energy-efficient low-voltage lighting to your home is a great way to cut costs, reduce management and enjoy all the aesthetics of a safe and well-lit property.
What Do You Do To Help Conserve Water?
Our irrigation systems help reduce the amount of water required to maintain your landscape through pre-programmed systems.
What Else Do You Do To Help Care For Our Environment?
At Landscapes Unlimited, we go above and beyond to care for the environment in various ways. We implement sustainable practices such as water conservation techniques, composting, and native plantings in our projects.
Additionally, we actively participate in community clean-up initiatives, volunteering programs, and educational outreach to promote environmental awareness and sustainability.
